Cancellation Policy

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When you sign up for a treatment package you are reserving your time slot on our caseload for the next 10 weeks. We have a strict cancellation policy out of respect for those on our waitlist waiting for a time slot. Please note that this policy applies for the  Therapy Intervention Package.

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• You are allowed up to 2 cancellations during your 10-week package.

• There will be no refunds issued for cancellations, instead you will be expected to reserve a free makeup session in the upcoming school holidays (this is the page to do so).  

• You can only book a maximum of 2 make up sessions per 10-week package, and any additional cancellations will be at your own loss.

• The makeup sessions can only occur in the school holidays during our allocated time slots shown in our online booking system (click button above to go to booking page) and it’s the families responsibility to reserve their preferred time slot from those available.

• If you fail to attend your make up session there will be no refund issued and no further make up session will be offered.

• If you fail to notify us of your cancellation, or give us extremely late notice, it is at the clinician’s discretion to deem your cancellation a ‘did not attend’ and you will not be offered a make up session.

• If your therapist cancels your therapy session you don’t need to book a makeup session. Instead, that week’s session will not count towards your 10 pre-paid treatment sessions and you will continue on with weekly therapy as expected.